Do Our Schools Prepare Children to be Future Leaders?

August 19, 2010 by Simon Oates (Admin)
Filed under Debate

As ZenHabits.net pointed out in blog post 3 weeks ago entitled ’21 skills that you child doesn’t learn at School’, the education system is not designed to teach a child absolutely everything they need to succeed in the real world. However, children often fail to learn leadership skills from (increasingly lenient and laissez faire) parents, so do we have a gap in responsibilities here?

Historically, private schools such as Westminster School and Eton in the UK have a vastly disproportionate amount of prime ministers in their alumni, with Westminster having educated 3, and Eton having educated 19! From these statistics, it is clear that schools do have an affect on a student’s leadership potential (ability to lead)and their career aspirations (opportunity to do so).

One school who firmly believes in teaching children a broader range of skills is Ross Global Academy. Ross Global Academy is a ‘Chartered Public School’ based in New York. Chartered Public School status means that the school is free to attend, however the school has looser governance from the state, which allows for variance in the curriculum, which Ross Global Academy have used to create a ‘different’ ethos at the school.

From their site:
“By immersing young minds in a curriculum rich in cultural history, current world events, intercultural dialogue, and fluency in new technologies, the school prepares our students for global challenges by producing synthetic thinkers who can combine separate elements of knowledge to form a coherent perspective of the whole.”

From this statement, it is clear that they are preparing children for a leaders mindset. They are arming students with the ability to look at a problem after taking a step back, and being able to analyse, which is useful in any business strategy.

Let’s here your opinion on the subject. Are schools with this agenda on the right track? Do the schools near you prepare children for the world of leaders and followers?

Tags:

Personal Mentoring – A Blossoming Industry?

August 11, 2010 by Simon Oates (Admin)
Filed under Debate

US Law Firm Consistently ‘Family Friendly’

July 7, 2010 by Simon Oates (Admin)
Filed under Debate

‘The Fast Subject’ – Leadership & Management Essay

June 1, 2010 by Simon Oates (Admin)
Filed under Debate

1 Comment

‘The Fast Subject’ is a concept that many managers struggle to really get their head round. Chosen as one of the best in class, I’m proud to publish this fine example of a leadership essay from one of the top universities in the UK.

How the concept ‘fast subject’ (Thrift, 2000) embodies the idealised cultural image of success for management in the 21st century.

Thrift’s (2000) paper portrays a very distinct idea of the modern Western world; both as a whole and the world of work. It is key to remember that management feeds from the wider cultural environment – the world; it is not standing alone by itself. We need to know what is going on in the world to see what is going on in management, for example, assessment centres could be seen as the ‘Britain’s Got Talent’ of the world of work. Thrift also describes the ‘fast subject’, i.e. the manager that is capable of functioning effectively in this world; the author uses language such as “knowledge”, “creativity”, “innovation” and “younger” in relation to the fast subject and “faster”, “uncertain”, “performance” to describe the habitat of this modern subject. When discussing the fast subject, it is important not to overlook the environment in which the subject lives/works; it had been argued that managers are “the products of (increasingly engineered) circumstance” (Thrift, 2000 p. 677).

The ideal of the ‘fast subject’ embodies success in modern Western culture, according to Thrift’s (2000 p.678) paper, “the fast subject is a ‘style’ that many managers often want to attain”; advertisements for graduate careers and jobs have specific ideals so people aspire to meet the criteria. These job adverts are made by people like us for us; fast subject to fast subject. The advertisements speak to us, these people that companies are looking for are management’s idea of success, so this is what we strive for, this is the reason we go to university and get part time jobs and internships – it’s the ideal of work (and life) in the future.

The Times Top 100 Graduate Employers guide is the perfect collection of evidence of the idealised cultural image of success for management in the 21st century; the companies and jobs are portrayed using the language of the fast subject, they give the idea of mobility, youth, being trendy and modern. The three following examples have been taken from this guide.

The first example, taken from The Times guide is Lidl’s (p. 30) Graduate Management Programme advertisement. This advertisement uses all the language and buzz words of the ‘fast subject’ and 21st century culture, such as “star qualities”, “lead and inspire” and “world-class”. Thrift (2000 p. 680) makes the point that management events are “making the ‘invisible visible’” i.e. trying to measure and teach these intangible “star qualities” such as leadership and creativity. This gives the idea that these personality traits that make up a successful person can be taken on by a company, measured and nurtured, and will enable continued or increased success. This is attractive to the ‘fast subject’ because of the intangibility; other people in the world do not possess these qualities, only the elite ideal that management has created has the potential to have these traits inside of them. The fact they cannot be defined, taught of learned as well as simple things such as how to work a piece of machinery makes them special and anything that sets you above others in our culture is something we have been brought up to strive towards.

It is clear that quite a significant amount of thought goes into graduate recruitment, as management want to get the best people into their company and at the moment, the ‘fast subject’ is that person, and they respond to specific known language and images. Graduates are the future of management and at the minute the people coming out of universities are educated to be the way management wants them to be, i.e. Thrift’s subject. They have the most current and up-to-date knowledge and education on what management wants and are either taught the skills or are taught how to perform as though they possess them. It is probably that Lidl know that culturally, young and modern members of generation Y will not have them as their first choice employer, it will be somewhere trendy like Apple therefore they have to offer the chance to develop the skills that management as a whole wants, i.e. ‘fast subject’ skills.

The word “star” suggests that Lidl are looking for someone special, in modern day society we are obsessed with stars and celebrities; this advertisement says that you can be the “star” of the business world and gain all the associated benefits such as money to fund the lifestyle of this creature, but also the social benefits such as respect and interest from others.

Cadbury’s (p. 91) graduate jobs advertisement in the guide shows a reminder of the popular gorilla television advert for the firm’s products. This image links to our culture, what is cool and modern, again showing the link between the world of management and society overall. It is also recent, showing that it is aimed at young professionals who can do it all; they can gain a good degree whilst also being aware of what is going on socially around them. Along with using the expected language, the text includes the word “brand” which attracts prospective employees because they want to work for this company so when they tell people where they work, the people will know where it is and be interested.

At the bottom of this advertisement, it says “we love what we do. We think you will too”; this is typical of the view that the ‘fast subject’ holds of work, it is no longer simply a job, it is something you want to do when you get up in the morning. The job will not necessarily be as good as it sounds, but the words and pictures used appeal to the ‘fast subject’. Even those graduates with no interest in the world of management would find this appealing as the language used spills out into the rest of our culture as the language of a successful subject.

In modern society, there is increasing focus on the self; the improvement of the self, with models such as Maslow’s Hierarchy of Needs and reaching self-actualisation. We want to succeed at work, but to also have time to have a social life and spend the money we earn – this is one measure of success; we want to have time to have everything. Cadbury promises a graduate scheme that is “individual” and “personalised” therefore that must mean the ‘fast subject’ can not only thrive at work but they can also go out into the world and show it how successful they are, with their cars, homes and technologies. The text itself actually says “you’ll succeed”, which implies Cadbury (like the rest of the world) knows the measure of success and that it is applicable to all ‘fast subjects’.

The final point to make is that there is a disclaimer at the top of the page, stating “no gorillas were harmed in the making of this advert” which is an obvious point, so why make it? This goes back to the cool and trendy culture that we live in where we appreciate humour and making things that little bit less serious. This says, Cadbury is cool and who would not want to work there, if everyone wants to work there then those that do are successful; the successful ones are the ones that speak the language – the ‘fast subject’.

The final example has few, but still significant, words. Sky (p. 209) wants graduates to “discover your ideal habitat” which is a word frequently used when it comes to the ‘fast subject’. This new, mysterious creature needs a habitat in which to work, so Sky is saying they can offer this; it is not an office, it is not a workplace – the language draws the audience in; it is why the ‘fast subject’ finds it appealing. As management initiated the creation of this so-called ‘fast subject’ and the necessary traits and attributes it should only be right that management provides the perfect place for this new being to prosper.

The page gives no description of what Sky are looking for; it is implicit with the word “habitat”, this signals that they are looking for something different and unique, else they would have simply used the world workplace as essentially, that is what this so-called “habitat” is. Sky are looking for management’s creation of a successful human type that is so intelligent and culturally aware that they will know Sky wants them, so there is no need to explicitly state what is required. It gives the impression that Sky is superior, as it does not have to list what it wants from its applicants therefore the people that apply will know the appropriate language to use if they are a ‘fast subject’ so these are the people to consider as they will be suited to the “habitat”.

The phrase “make great leaps” obviously goes with the picture of the frog but to the ‘fast subject’ says Sky will allow you to become even more successful in your work life by quickly progressing, possibly onto promotions; showing that you are successful. As a culture we value language like this as it is a little bit different, not as mundane and ordinary as saying ‘you could get better and get promoted’.

The image itself gives the impression of being High Definition as it is very colourful and detailed; something a ‘fast subject’ comes to expect as they are successful in life therefore can afford such luxuries as HD televisions. The colours catch peoples’ attention, which is necessary to catch the interest of the ‘fast subject’ as they have so much potential inside of them, they want to be wanted as they could work in any of these fast paced environments. Regardless of where we begin in life, we all want to be successful and happy; no one grows up aspiring to live in poverty while watching how the ‘other half’ of society lives their lives. Sky understands what the ‘fast subject’ wants from life and work and therefore offers it in a way that would appeal to them, as management has created them this way.

The ‘fast subject’ links to the performance society we live in, these images, amongst others show us what the ideal model of success is and even if we do not fit this model, we can create a part of ourselves; a performance that does meet this given criteria. For example, we believe working for Lidl will make us successful, Lidl wants us to be “self-confident individuals” so that is what we are to them. This is the reason that we have come to the stage in society that we have; management knows what it wants and puts that out to the world, there are very few people out there that actually fulfil all the conditions so people pretend to be that; they perform. Eventually, with this happening so much, many more people aspire to this ideal which seems to be so good, however it is probably so impressive as it is all an act – it is like striving for perfection, even though we know we will never reach it.

These examples were chosen from the same book and are of the same media, so it is possible to compare them. They are all different, but possibly equally effective at attracting a ‘fast subject’ and potentially allowing them to reach a successful level in life. As a whole, the advertisement produced by Lidl is quite simple but it is straight to the point; it is ‘fast’ and the language is very important. Language however, is more important in the Cadbury advertisement, as there is more of if; therefore there are more of the buzz words and promises, however it would take longer to read than the other two. Finally, Sky are obviously aware of the language that society views as the language of successful management and use it. The image is clean and simple in the Lidl piece, whereas Cadbury’s is busy and the one from Sky is quite striking.

It does not matter what the design of the advertisement is like; the point is how or why they take off and are deemed as the image of success within western twenty first century society, culture and management. One thing that all these illustrations have in common is that they are all about “you” (the subject) not “us” (the business); they want to help you develop and become successful and in modern culture that is what we want, we think constantly about the self and could possibly overlook what we are expected to do for them. But this does not matter; success is about working for that well known company, taking on responsibilities and being where you feel you should be.

The idea of the ‘fast subject’ is merely a concept put forward by Thrift to explain what has happened within business and management this century. Brooks on the other hand, questions and mocks the myths of management with a sarcastic tone; it could be argued his viewpoint of the creature within the world of management is of the complete opposite of Thrift’s.

Brooks (2004) gives his opinion on what Thrift would call the ‘fast subject’ using very similar vocabulary, but a very different tone. “They are obsessed, they are passionate, they are driven, and they are totally nuts” (p. 216) and that “what matters is energy, discipline and focus” (p. 218). Brooks then goes on to tell a story about a modern businessman’s attachment to his mobile telephone (pp. 234-5) which is much less glamorous than the picture Thrift paints.

In a previous book, Bobos in Paradise (2000 p.104) Brooks describes “Latte Towns” which is where the ‘fast subject’ (or as Brooks describes them, “new upscale culture”) would live. The descriptions, such as “magnificent natural settings” makes the place sound very appealing and is where we as a culture would want to live if we could afford to do so, i.e. if we were a ‘fast subject’ and therefore successful. Although this is said with a negative tone, it is Brooks’ description of the ideals in the twenty first century world.

Overall, the idea of success within management has made its way out into the wider cultural context of the 21st century; what management views as a successful person is now what we in society believe to be a successful person. The vocabulary and images such as the high flier with the modern gadgets and the cool career in a well known popular branded business are no longer simply within the world of management.

Management has, over time, created the image of the ideal person to work in the increasingly fast paced business environment; they created this being so they know what it wants. Profits are the most important thing to most companies therefore if they can find a group of individuals who are motivated, dedicated etc. they have gained knowledge and the potential to increase profits. Management puts out this ideal, which Thrift calls the ‘fast subject’, to the world so the world begins to see this ideal and believe that is what successful looks like. In modern society, right now, the ‘fast subject’ is what we aim to be; it is the embodiment of success in the world of management. It has to be considered though, when we will move on and when the era of the ‘fast subject’ will end and whether it will end well. Thrift (2000 p.675) does not ignore the fact that ‘fast subjects’ “may well turn out to be fragile subjects, held together only at a cost”; all that is left is for the rest of the world to realise. Management created this subject; it is entirely possible that management will destroy it or the image too.

Word count: 2,616
Bibliography
Brooks, D. (2000) Bobos in Paradise , New York: Touchstone
Brooks, D. (2004) On Paradise Drive, New York: Simon & Schuster Paperbacks
The Times Top 100 Graduate Employers 2009-2010 (2009) High Fliers Publications
Thrift, N. (2000) ‘Performing Cultures in the New Economy’ in DuGay P. and Pryke M. Cultural Economy, London: Sage

Tags: age, career, competitiveness, Guest Author, management, Philosophy

Mintzberg – Distinguish Leadership From Management At Your Peril

November 24, 2009 by Simon Oates (Admin)
Filed under Debate

6 Comments

Henry Mintzberg is stirring the pot again. For those of you who don’t know who Mintzberg is, he’s a professor at the Desautels Faculty of Management at McGill University in Montreal, Canada. Mintzberg co-founded the International Masters Program in Practicing Management as an alternative to an MBA program. He likes to challenge conventional wisdom about management, and he does a great job at getting people to react to his views, though not the way you might want people to react.

Mintzberg earned quite a few critics with his 2004 book, Managers Not MBAs, in which he slammed MBA programs. Mintzberg said “MBA programs train the wrong people in the wrong ways with the wrong consequences. No one can create a manager in a classroom.” Mintzberg even implied that the MBA program at McGill (his employer) was ineffective.

Mintzberg’s latest book, called Managing, is sure to garner lots of attention from his critics. In this book he argues that good middle management is the key to good leadership. Accordingly, rather than distinguishing between leadership and management, Mintzberg says “we should be seeing managers as leaders, and leadership as management practiced well.” Mintzberg studied the work of twenty-nine different managers and suggests that managers are hindered from being effective planners due to the realities of today’s workplace such as heavy workloads and constant interruptions. To overcome these obstacles, he offers a new management paradigm in which managers can become effective leaders by working through information, people, and direct action.

If you want a fresh perspective on how management can accomplish their goals, I highly recommend this book. His writing style makes it easy to read and whether you agree with him or not, there’s no denying that his views are impactful.

Article written by Andrea Davis

What is your view on this matter? Leave your comments below!

Tags: age, henry mintzberg, management, mba programs

50% Of Workers Leave Due To Their Boss

November 19, 2009 by Simon Oates (Admin)
Filed under Debate

6 Comments

You’ve probably heard of the phrase, “An employee doesn’t leave their job, they leave their manager.” Well, research commissioned by the Chartered Management Institute has now confirmed that belief.

The CMI commissioned a survey by OnePoll, and the results are in. Out of 3,000 individuals surveyed, 47% have previously left a job because of bad management.

The survey also concluded that 50% of employees thought they could do a better job than their manager, and 49% would willingly take a pay cut in order to work with a better manager.

Read the full press release here.

I find these findings a disturbing reflection of how poorly managers are currently serving their subordinates. What do you make of these results?

Leave your comment below!

Tags:

How To Fix Your Control-Freak Boss

September 27, 2009 by Simon Oates (Admin)
Filed under Debate, Teamwork

9 Comments

I read an interesting article today in Fortune Magazine on how to cope with, and even fix a control freak boss. I’d like to share it with my readers.

The problem posed to the magazine by a reader was one that I’m sure most of you can relate to:

“Dear Annie: We used to have a great team here, until our boss was replaced by a manager brought in from another part of the company who is now trying to control our every move. He insists on telling everyone what to do and how to do it in minute detail (even though we’ve all been excelling at our jobs for years). No detail is too ridiculously tiny to escape his scrutiny, and he’s constantly issuing new rules and guidelines, some of which contradict each other.

As a result, some of us are just taking the passive-aggressive approach and ignoring him, which means he bears down harder on the whole group. I could give you examples that would curl your hair, but the point is, it’s driving us nuts. Is there anything we can do to change his behavior, or do we just grin and bear it until the next boss comes along?”

I want you to have a think about what you would advise this reader. What seems the most sensible approach to fixing a control freak? The answer produced by Albert J. Bernstein may surprise you!

He actually advises frustrated employees to not show their annoyance, to not confront their boss and critisise their controlling nature, because this will cause the manager to worry even more.

He goes on to explain that managers become control freaks because they are extremely frightened of failure, and how it will reflect upon themselves. Because of this, they fail to trust others in using their own methods to complete tasks, and thus they become a frustration-inducing control freak (This is why proper delegation is one of the traits that features in my: Seven Habits of Incredibly Successful entrepreneurs article).

He specifically offers the following solutions, that offer ways to reduce the fear your boss holds:

Give plenty of reassurance. This involves grasping a clear picture of what your manager expects from you at the start of a task. Take extensive notes that can leave no doubt in their mind that you fully appreciate his vision.

Offer progress reports before they ask for them. Control-freaks will be comforted by plenty of infomation regarding your progress, so make no attempt to hold this infomation back. Indeed you should be pro-active in delivering such infomation on a regular basis. This will help prevent your manager from feeling they need to swoop down on your at a busy time to demand an update.

When your boss tries to change your work, asks if this means the end goal has changed. This is a powerful weapon that can potentially stop control-freaks in their tracks, and indirectly cause them to question their own behaviour. If the goal and method was agreed extensively at the beginning (you can pull out your notes to emphasise this fact), and you have a good track record of accomplishing tasks with that given method. Then surely a change in method is unncecessary.

Maintain this behaviour over an extended length of time. Our aim is to build the trust that the manager has in your work, so a quick flash in the pan will do little to change their attitude towards you. Only after several weeks or perhaps months of this behaviour, will a control-freak realise that you ‘are one of the few he can trust to get on with it’.

These are certainly an interesting set of points, do you agree with them? Have you stumbled upon a different method of coping with controlling co-workers or bosses in your time at work?

Simon Oates ~ Leadership Expert

Tags: competitiveness, confidence, control freaks, failure, getting along with people

The Seven Habits Of Incredibly Successful Entrepreneurs

September 27, 2009 by Simon Oates (Admin)
Filed under Debate, Leadership

5 Comments

Entrepreneurs are some of the most powerful individuals in society. Not because they’re wealthy, but because the habits they possess ensure that they are successful in whatever they set out to accomplish. Take a look at the seven habits below and find out which habits you have in common with incredibly successful business leaders, managers, team leaders and entrepreneurs worldwide!

1 – A Hatred for Sleep

You’ll find most entrepreneurs never sleep in late (unless perhaps when on vacation!). Every second you spend lazily snoozing in bed, is a second spent watching your productivity plummet. For most people, this is pleasurable and a welcome break, but for an effective entrepreneur and leader, it’s a restless affair.

Taking a break is worthwhile. But that’s what your 8 hours of sleep is for. If you don’t feel happy unless you’ve had a good measure more than this, then there’s a good chance you won’t cut it as a business leader.

2 – The Willingness to delegate

From low-level positions, delegation is seen as a mouth-watering perk. Who wouldn’t love to be able to give important tasks to people below them, and take the weight off their own shoulders? The real answer is; less people than you’d think.

While most people think delegation is something they could get very used to; in practise it’s a very tough and draining process if done incorrectly.

Imagine yourself as the bride in a wedding. It’s an event you’ve been thinking about for a long time, and there is an awful lot of pressure on the event being a success. Would you happily delegate all the decisions in this case to a relatively inexperienced wedding planner? Of course you wouldn’t. You would likely think along the lines of: ‘My wedding day is far too important to let someone else potentially mess it up. Surely they won’t give it as much attention and care as I would. It simply isn’t worth the risk. I’ll do it myself’.

This is the scenario that many new managers find themselves in. They have the ability to delegate tasks completely to those below, but are afraid to because so much stands on the success of the activity, and it causes them too much worry to have anyone other than themselves perform the task.

A successful leader simply places confidence in those beneath them, and let experts do what they do best, leaving the entrepreneur do what they do best – Leading!

3 – The Lightening Pursuit of Opportunities

The difference between a successful entrepreneur and a normal individual, is that when they both see a business opportunity, their reactions are different. A normal individual may actually consider a business opportunity that has presented itself, and have a look at their bank account… maybe plan the possibility of leaving their job. However by this point, the entrepreneur will have already organised a team to begin!

4 – Proactivity

Business Leaders do not wait for opportunities to slip onto their lap. They instinctively partake in continuous research (or pay someone else to) to always make sure they have some new directions to be exploring. They’re never happy staying in the same place, and are always looking for the next new idea. Even successful entrepreneurs that are seen to stay firmly within one business, may be actually exploring several products or business models within that single entity.

5 – Optimism

An ineffecive entrepreneur may think – “There are pro’s and con’s here… lets weigh it up”
The successful business leader thinks – “Those pro’s are significant enough to pursue this, we will solve the cons later.”

Being optimistic is a crucial habit for entrepreneurs, because it’s the only way to deal with the amount of risk these people take on! Would you risk your year’s salary in order to make more money next year? Many wouldn’t, and that’s why successful entrepreneurs aren’t common.

6 – Ruthlessness

Its probably their most famous trait – Entrepreneurs are often ruthless individuals. This isn’t to say they’re immoral folk, but don’t expect to receive politeness and ‘niceties’ if it will hinder their success. You have to be this focused too. Maybe you’re thinking ‘It isn’t worth it’. Well, being an incredibly successful entrepreneur isn’t for everyone!

7 – Obsession with attention to detail

Everything has to be perfect. Competition is so fierce in today’s business world that entrepreneurs cannot afford to do a half job. A successful businessperson won’t go home until the job is completed 110%. Delivering above what is expected is a classic signature of entreprenuers. This is how extraordinary profits are made and how a small venture can explode into a multi-million dollar success.

Which habits do you possess? Which habits do you think are the rarest and hardest to possess? Leave your comments below!

Simon Oates ~ Leadership Expert

Tags: competitiveness, Entrepreneurs, getting along with people, Inspiration, making decisions, powerpoint presentation, professional development

How To Build A Responsibility-Driven Culture

September 14, 2009 by Simon Oates (Admin)
Filed under Debate, Leadership, featured

3 Comments

By Emmett C. Murphy, Written for Leadership Expert.

In 2003 Lego lost $238 million due to overly complex designs, failed forays into new markets, and costly licensing ventures. In 2004 they took previously untried steps to restore integrity and profits. Lego engaged a group of devoted fans to help them redesign a lagging product—Mindstorms, the company’s customizable robotics kit. This move broke with the creative team’s history of privacy and exclusiveness. The “Mindstorms User Panel” wanted to be paid in Lego blocks. They purchased their own tickets to Denmark for meetings. They routinely replied to single-line queries from the company with multi-page emails. They enabled the creation of wildly new and unconventional robots, such as toilet scrubber robots and bulldog robots. After experiencing the pitfalls of insularity, Lego’s decision to partner with the customer was an act of humility. It was also an act of responsibility. Leaders who admit they have a lot to learn, that they make mistakes, and that they can’t run the company alone earn respect and engender responsible attitudes in others. Three key practices of good leadership stem from humility—and inspire responsibility.

Partner with the Customer—Achieve a Shared Vision

Before Lego partnered with its customers, it was at risk of alienating them. Users had begun losing interest in products they considered too complex. Leaders who do not believe in the partnership model often act out a predatory model, subordinating the customer’s interests; Lego was heading in that direction. Instead Lego executives traveled to the world outside the organization to guide the customer to the center of organizational life. This act overtly recognized the organization’s dependence on the outside world and helped build a stronger ethical relationship between customer and organization. By “traveling outside” to gain new knowledge, Lego executives created a dynamic organizational model that embraced the “constant” of change and the need for continual adaptation. By working in close back-and-forth contact with their customers, the leaders at Lego also found that partnering with customers meant achieving a consensus. Rather than compromising or seeking to win, the customer-partner model describes a synergy that comes from achieving a shared vision.

Connect with the Frontlines—Learn From Those Who Know

Leaders who act with humility aim to achieve a shared vision with everyone in the organization. They want to understand the perspectives of those at the frontlines and adapt to accommodate those perspectives. Recently Brian Dunn, the chief executive of Best Buy, expressed his faith in following the frontlines—he had been a frontliner himself once. As a teenager working at a grocery store he had interacted with customers on a daily basis. His manager regularly asked him what he thought of new policies—for example, the store’s policy of having customers load their own groceries. “I know it seems simple,” Dunn said in a recent interview with The New York Times, “but just that notion of learning from people who are actually doing the work, and the encouragement he gave me to tell him exactly what I thought really stayed with me.” Leaders motivated by fear or arrogance remain aloof, removed from their employees. Those motivated by humility remain physically present and personally connected; they fear ignorance more than they fear confronting mistakes or problems. Humility drives responsibility: when leaders focus on customer needs, they train others at the frontlines and elsewhere to move beyond self-interest too.

Understand Work Roles—Don’t Place Blame

Strong leaders respect the careers of others as much as they respect their own. Rather than assuming they know what’s going on in the workplace, leaders driven by humility make a practice of asking questions to understand what others do and what they need. They practice active listening and seek out quiet environments to interact with others without distractions. They empathize with their associates and ultimately empower them by reinforcing strengths and resources. When problems arise, worksheets and scripts can help a leader chart an individual’s work life in a pragmatic and open-minded way. The work-life map then serves as a tool for learning what changes need to be made. When a leader finds misalignment in an individual’s work-life map, he or she practices humility by avoiding blame. The goal of assessments is to transform problems into opportunities and to encourage others to take responsibility for their work, not to engage in a blaming game.

The most responsible leaders don’t let pride get in the way of progress. They seek a purpose for leadership beyond self-interest, which helps them create partnerships—with customers, frontliners, and associates. You might say that when Lego solicited its staunchest fans to help with product development, it pioneered one of its best designs yet.

Emmett Murphy, Ph.D., is Founder and President of Murphy Leadership (www.murphyleadership.com), a global leadership consultancy. Murphy is the author of several books including Talent IQ. He is currently at work on his new book, Entrepreneurial IQ.

Tags: employee perceptions, getting along with people, Guest Author, leadership style, loyalty and respect, moral values, Philosophy, Vision

The 4 Essentials Of Strategic Thinking

August 19, 2009 by Simon Oates (Admin)
Filed under Debate

1 Comment

Is your organization spending too much time seemingly rearranging deck chairs on the Titanic? Are the senior decision makers consistently voicing the need to make substantial change in the face of a complex and dynamic environment yet no real change takes place? Is the organization spending a great deal of time planning strategically but the answers to the questions keep coming out the same? Perhaps the problem is not with the answers, but with the questions. Perhaps strategic planning, a management process, is inappropriate for finding the path to change. Instead what is required is a leadership process, such as strategic thinking, that calls into question all the questions being asked.

Looking for the Right Questions

Simply stated, if an organization does not do strategic thinking before it does strategic planning, it is the same as rearranging those deck chairs. Why? Because in the end no one really cares where the deck chairs are positioned on the lounge deck if there is a great big hole in the boat, i.e., the big hole in the boat presents a much more pressing problem.

Strategic planning is about finding the right “answers” to questions. In strategic planning the questions already exist, they have been decided. On the other hand, strategic thinking is an imaginative process designed to assure that key decision makers are asking themselves the right questions. Strategic thinking does not start with a set of questions. It starts with the proverbial clean sheet of paper. Decision makers form no preconceived questions, disregard any ideas of what works and what does not, making no assumptions about the organization. Optimally, the process includes a healthy vertical and horizontal cross section of the organization. Why? Because you never know where the most valuable information might come from.

But more than that, strategic thinking is an effort to develop industry foresight. As Gary Hamel and CK Prahalad write in their book Competing for the Future, industry foresight often starts with what could be, and then works back to what must happen for that future to come about. Questions are the root of all knowledge, and crafting the right questions provides senior decision makers the ability to imagine the future in the context of present and future risks and threats.

An Overview of a Strategic Thinking Process

Threats or Risks-start with that clean sheet of paper. The process begins with assessing the threats or risks, both internal and external, to the organization. Said another way, it is vital for the senior decision makers to know the internal and external forces impacting their future. Emerging trends in technology, new competitors, customer service, and succession planning could all pose different types of risks or threats. The idea is to get everything on the table so that it is in full view of the decision makers.

Strengths-R&D investment, financial structure, timely distribution, active web and Blog presence and developing people may very well be strengths of the organization. Strengths provide leverage that can be used to gain specific industry advantages or buffer weaknesses. For example, the organization may have a robust web and Blog presence on the Internet having cultivated a large loyal fan base. These relationships are a substantial strength that can be used to assess and develop new products and services.

Weaknesses-What is it that the organization is not doing so well, that needs improvement or is having a negative systemic effect on the rest of the organizations operations or administration? Seeking weaknesses is not an exercise in seeking blame. Inappropriate organization structure, human capital retention, lack of leadership development programs may well be some of the issues that emerge as weaknesses.

Gaps-Identifying the gaps between the strengths and weaknesses as they relate to the real and perceived risks require some type of response and become the grist for the strategic planning mill. Now strategic and tactical strategies can be created, resources and assets assigned and prioritized and the day-to-day job of creating the future and closing the gaps is turned from imagination into reality.

Conclusion

In our rapidly changing, complex world filled with more information than one might have imagined just a few years ago, sorting through the facts, the hype and emerging issues and challenges drives the need to continually rework the organization’s collective foresight. To do otherwise, may result in a small leak turning into a big hole leaving the crew and passengers scampering for the lifeboats saying to themselves, “But I thought we were unsinkable!”

Author: www.leadsimm.com

Tags: difficult times, leadership style, Leading by Example, management, personal development

Debate – Ultimate Collection Of Articles